Office of the Ombudsman

If you would like to review summaries in Reports 1 through 30, please contact our office.  For all other summaries, please refer to the appropriate report on our Annual Report page.

Case No.	Subject	Report No.
22-01958	Refuse Division not scheduling bulky item pick-up at multi-unit residential property	53
21-04794	Refused to waive over ten years in back taxes, fees, and penalties, despite providing erroneous advice	53
18-02252 / 18-02254	Management of feral cats in City and County park	49
18-02153	Driver required to turn in her old driver’s license in order to receive a new driver’s license	49
18-01002	Police department erroneously cited woman twice for a vehicle she did not own	49
18-00852	Refusal of application for disability parking permit	49
16-03307	Homeowners association held responsible for increase in water usage due to broken water pipe	48
14-01149	Parks: Dog obedience classes	46
14-03058	State ID: Insufficient verification of the applicant’s identity	45
13-00054	Dangerous door in municipal parking garage	44
12-03197	Streets/highways: Lack of pedestrian safety measures	44
12-03268	Driver’s license: Name not allowed on driver’s license	43
11-02660	Driver’s license: Expiration of license	42
11-02025	DWS: Property owner billed for unauthorized use of water	42
10-04901	Driver’s license: New name in divorce decree not allowed on license	42
10-04345	Parks: Erroneous sign	41
10-00299	Driver’s license: Required to pass road test	41
09-02201	Lack of traffic warning sign	40
08-01252	Reapplication required to receive The Handi-Van services	39
07-04444	Responsibility for a fallen tree	39
07-04308	Improper extension of zone change deadline	39
07-04307	Drivers license: A case of mistake identity	39
06-03054	Neighborhood store has unneighborly business hours	39
06-00531	City department did not promulgate rules	39
07-03142	Responsibility for trimming tree branches	38
07-01058	Dismissal of Real Property Assessment Appeal	38
07-00144	Delay in obtaining release of personal property	38
06-04052	Free parking for electric vehicles at municipals lots	38
06-01891	Bus pass expiration date	37
06-01681	Streets/highways: Dangerous road berms	37
06-00555	Streets/highway: Removal of a crosswalk	37
06-00233	Revocation of use of garden plot	37
05-00528	Issuance of a permit for a biosolids recycling facility	37
04-02210	Lack of action to remove fire hazard	35
02-03528	Driver’s license: Outdated recording about age requirement for instruction permit	33
02-00219	Disqualified for Section 8 rental assistance	33
01-03975	Penalty for delinquent payment of real property taxes	32
01-03854	Medical clearance for firearms permit	32
01-00167	Driver’s license: Multiple licenses	32
00-03778	Delay in home renovation caused by permit procedure	31
00-03313	Driver’s license: Presentation of divorce decree of parents of minor applying for learner’s permit	31
00-00001	Ineligibility for employment program of man who failed to register for military service	31
99-06181	Driver’s license: Micronesian license not valid in Hawaii	30
99-05273	Section 8 rent assistance disallowed when landlord is parent	30
99-02205	Driver’s license application sent to Office of Elections	30
99-01835	Calculation of public assistance debt	30
99-01704	Disabled person parking permit	30
98-05908	Motor vehicles: Expediting duplicate certificate of title	29
98-04821	Driver’s license: Unable to obtain duplicate	29
98-03252	Parks: Lights turned on too late	29
98-00675	Driver’s license: Not allowed to take exam	29
98-00266	Travel expenses for neighbor island witness	29
97-02706	Unable to obtain second automated rubbish cart	28
97-02081	Copy of Governor’s pardon	28
96-06495	Traffic abstract for commercial driver’s license	28
96-06190	Lost valuables	27
96-06053	Unable to obtain driver’s license in married name	27
96-00989	Money posted for bail not returned to senior citizen	27
94-00716	Final disposition of criminal charges	27
95-01030	Driver’s license: Unable to change name due to inadequate documentation	26
95-00346	Police: Required to obtain clearance from district court to obtain firearm permit	26
94-03465	Removal of tree on sidewalk	25
93-01257	Ethics: Abstention from voting	25
93-04766	Fence obstructing path to beach	24
93-03152	Filing of motion for inmate’s release	24
93-02853	Construction equipment left on street	24
93-02467	Prosecution of guards for sexual abuse of inmates	24
93-00130	Police: Return of confiscated firearm	24
92-03964	Driver’s license: Medical examination form required for commercial license	23
89-02002	Social security numbers used in bus pass program	23
90-03348	Motor vehicles: Unable to register due to outstanding citations	22
90-01842	Public access to mountain trail through private property	22
90-02376	Maintenance of privately owned stream	21
89-06328	Streets/highways: Speeding motorists	21
89-01991	Driver’s licenses: Confiscation	21/22
88-00693	Driver’s licenses: Parent without physical custody of minor daughter required to sign license application	20
88-02706	Maintenance of privately owned stream	19
85-01166	Drivers’ licenses: Invalidation of road examination result	19
87-00652	Real property tax payments	18
86-02964	Driver’s license: Parental custody	17
86-01354	Flies from sewage treatment plant	17
85-02265	Traffic markings on private road	17
84-01880	Maintenance of Waimano Home Road	16
84-00572	Parks: Policies and procedures for medical emergencies	15
83-03613	Real property tax rate	15
83-03081	Rules and regulations of the police department	15
82-02008	Recovery of stolen vehicles from private property	15
81-00557	Recovery of stolen vehicles from private property commercial-passenger status	15
83-00658	Motor vehicles: Complaint against taxicabs	14
82-03853	BWS: Notification concerning changes in water pressure	14
82-03784	Motor vehicles: Liability for unpaid taxes	14
82-00310	Constitutionality of “ladies night” ticket sales	14
81-02331	Alleged harassment and mistreatment by police	14
81-01663	Motor vehicles: Reclassification of	12
80-02373	Motor vehicles: Penalty for delinquent payment of annual tax	12
80-01847	Exorbitant charge by Board of Water Supply (BWS)  due to leak	12
80-01131	Development of water well	11
80-00763	Termination of water service	11
80-00717	Motor vehicles: Certificate of ownership	11
80-00401	Enforcement of vacant lot ordinance	11
80-00208	Entry to orientation meeting	11
79-01940	Declaration of candidacy	11
79-02370	Streets/highways: Mopeds	10
79-01732	Repayment to private employer by the Comprehensive Employment Training Act program	10
79-01653	Nonuniform enforcement of parking policies	10
79-01131	Vehicles on Fort Street Mall	10
79-00932	Streets/highways: Discarded automobile parts	10
78-02975	Streets/highways: Obscene signs	10
78-02327	Building: Permit requirements	10
78-02020	Regulation of auctioneers	10
78-01940	Baggage restrictions on busses	10
78-01863	Motor vehicles: Transfer of ownership	9
77-02592	Streets/highways: Damage to roadway	8
77-01608	Utilities: Repair of a broken water main	8
77-01310	Comprehensive Zoning Code noise provisions	8
77-00748	Unpaid improvement district assessments	8
77-00647	Access to voter registration information	8
77-00113	Parks: Camping of families disallowed	8
75-02474	Variance by the Zoning Board of Appeals	7
75-02406	Motor vehicles: Registration	6
75-02050	Utilities: Adjustment to a water bill	6
75-01720	Posting of bail	6
74-01888	Inaccurate motor vehicle accident report	5
74-01498	Examination of police report	5
74-01106	Motor vehicles: Registration (trail motorcycle)	5
73-00022	Inmate escapes from hospital	4
73-00002	Inmate escapes from hospital	4
72-01240	Building: Obtaining a permit	4
72-00563	Taxicab driver’s certificate	4
72-00499	Effects of relocation assistance	4
72-00011	Police misconduct	4
72-00786	Location of personal property	3
72-00757	Drivers’ licenses: Documentation of age	3
72-00692	Claim on an estray animal	3
72-00398	Police brutality during arrest	3
72-00374	Drivers’ licenses: Change of sex designation	3
72-00346	Maintenance of open drainage ditch	3
72-00219	Sale of remnant land parcels by City	3
71-01584	Streets/highways: Reactivation of traffic signal	3
71-01572	Public contract: Bid specifications	3
71-01513	Discrimination against taxicabs	3
71-01508	Items taken into police custody	3
71-01442	Drivers’ licenses: Renewals	3
71-01334	Unnecessary force during arrest	3
71-00874	Medical treatment after arrest	3
71-00504	Motor vehicles: Safety inspections	3
71-00308	Arrest procedures	3
71-00571	Duplicate fence-height requirements	2
71-00541	Drivers’ licenses: Duplicate needed	2
71-00482	Utilities: Rates	2
71-00468	Maintenance of vacant lot	2
71-00367	Unpaid improvement district assessments	2
71-00193	Action on delinquent support payments	2
71-00185	Beaches: Erosion of property due to drainage	2
71-00025	Motor vehicles: Out-of-state registration	2
71-00012	Recovery of property taken as evidence	2
70-01424	Maintenance of a privately owned street	2
70-01293	Registration of bicycles	2
70-01185	Motor vehicles: Location of towed autos	2
70-01128	Zoning variance desired	2
70-01084	Motor vehicles: Location of stolen autos	2
70-00963	Refuse collection services	2
70-00940	Beaches: Cleaning of seaweed and debris	2
70-00886	Streets/highways: Location of traffic sign	2
70-00701	Action on delinquent support payments	2
70-00013	Unnecessary force by police	2
69-00246	Noise and dust	2
70-00529	Malfunctioning parking meters	1
70-00324	Absentee ballots	1
70-00184	Payment for damages to traffic pole	1
69-00366	Road maintenance by City	1
69-00350	Treatment by police and capitol guards	1
69-00300	Condemnation of land	1
69-00206	Streets/highways: Sidewalk desired	1
69-00201	Land designated for park	1
69-00169	Building: Permit revoked for lack of work	1
69-00126	Motor vehicles: Mufflers and excessive fumes	1
69-00119	Motor vehicles: Noise and traffic problems	1
69-00098	Need for a conditional use permit	1
69-00081	Enforcement of liquor law regulation	1
69-00059	Rules of the road for tourists	1