Office of the Ombudsman

If you would like to review summaries in Reports 1 through 30, please contact our office.  For all other summaries, please refer to the appropriate report on our Annual Report page.

Case No.	Subject	Report No.
16-01621	Public Housing: Police officer allowed to reside beyond term of service contract	47
14-02496	Public Housing: Deadline to request expedited grievance hearing	45
13-00221	Medical assistance: Nonpayment of bills	44
12-04292	Child Welfare Services: Personal use of State Vehicle	44
12-00087	Public Assistance: Presumptive eligibility for medical assistance	43
12-00088	Public assistance: Overpayment and underpayment of food stamps benefits	43
11-00270	Public Assistance: Unfair denial of food stamps	43
12-01499	Public Assistance: Premature denial of financial assistance application	43
11-00902	Public assistance: Notification of interview mailed to the wrong address	42
11-00639	Public assistance: Nonreceipt of child support payment	42
11-00617	Public assistance: Denial of request for copy of birth certificate from case file	42
10-03024	Public assistance: Unpaid funeral bill	41
10-02237	Public housing: Inappropriate behavior of State driver	41
10-01970	Public assistance: Notices for food stamps sent to wrong address	41
10-01729	Public assistance: Reduction in financial assistance	41
10-01621	Public assistance: Unable to meet a deadline that fell on “Furlough Friday”	41
10-00683	Public housing: Rebate on purchase of an energy efficient appliance	41
09-03204	Medical assistance: Denial of request to review entire case record	40
09-02609	Public assistance: Delay in receipt of food stamps	40
09-02608	Public assistance: Recertification of food stamps	40
09-01638	Medical assistance: Denial of application	40
09-01236	Medical assistance: Required to pay co-payment for prescription	40
09-01103	Medical assistance: Delay in processing of application	40
09-00143	Erroneous beginning date for child care assistance	40
08-04215	Medical assistance: Garnishment of paycheck	40
08-03767	Public assistance: employer not notified of termination of recipient	39
08-02054	Medical assistance: Delay in processing of application	39
08-02001	Public assistance: Denial of late requests for reimbursement	39
08-00937	Public assistance: Denial of food stamps	39
08-00421	Public assistance: Calculation of food stamp benefits	39
07-00185	Medical assistance: Payment for a disputed bill	39
07-02649	Public assistance: Required physical examination by a State physician	38
06-01477	Public assistance: Referral for assistance with electricity bill	37
06-01277	Public assistance: Denial of benefits	37
05-01842	Public assistance: Child care payments	36
05-01392	Public assistance: Delay in receipt of food stamps	36
04-04719	Public housing: Placement of name at bottom waiting list	36
03-03484	Child Welfare Services investigation	34
02-01937	Public assistance: Removal of misleading sign	33
02-00989	Public assistance: Eligibility for financial assistance and food stamps	33
01-00325	Public assistance: Evaluation by designated medical Personnel	33
01-00326	Personal check written in Hawaiian unaccepted	32
00-04886	Medical assistance: Denial of application for medical assistance	31
00-03067	Vocational Rehabilitation: License to operate blind Vendor shop	31
00-02465	Public assistance: Registration of family care home	31
99-03559	Public assistance: Food stamps benefits affected by earned income	30
99-01474	Public assistance: Lost welfare check	30
98-05266	Medical assistance: Delay in authorization of medical equipment	29
98-05062	Public assistance: Electronic food stamps system	29
98-05040	Medical assistance: Travel expenses for attendants	29
98-04853	Medical assistance: Incomplete root canal work	29
98-04454	Public assistance: Denied food stamps	29
98-00004	Public assistance: Delay in payment for taxi services	29
96-03913	Employment: Income tax assessed on workers’ compensation benefits	28
95-04605	Public assistance: Interdepartmental sharing of national criminal record check information for child care licensing	26
95-04372	Medical assistance: Delay in decision on eligibility	26
95-01109	Public assistance: Benefits terminated due to lump sum settlement	26
95-00943	JOBS: Participation requirement	26
95-00812	Medical assistance: Unable to get through busy phone lines	26
95-00785	Public assistance: Restricted choice of motorized scooter	26
95-00268	Medical assistance: Problems in conversion from State Health Insurance Program	26
94-04319	Public assistance: Photo identification for food stamps	25
94-02455	Public assistance: Recertification periods	25
94-01751	Public assistance: Postage rates	25
94-00617	Public assistance: Medical insurance application	25
93-05000	Employment: Delay in vacation pay	24
93-04981	Medical assistance: Delay in payments to pharmacy	24
93-03193	Medical assistance: Travel expenses for emergency medical care	24
93-02575	Public assistance: Prison wages as earned income	24
91-06217	Public assistance: Contraceptives for minors in foster care	24
91-03044	Public assistance: Recoupment of overissued food stamps	22
91-02935	Public assistance: Delay in foster home payments	22
91-02843	Public assistance: Late submittal of monthly eligibility report	22
91-00484	Public assistance: Benefits terminated due to failure to obtain psychiatric treatment	22
90-04357	Public assistance: Placement of disabled child in foster care	22
90-03798	Tax refund intercept for assistance overpayment	21
89-04160	Employment: Delay in non-regular employees’ paychecks	20
88-01852	Public assistance: Notification of child protective services case disposition	20/ 22
89-00253	Public assistance: Ineligibility for financial assistance	20
88-03659	Lack of notification of bond redemption	19
88-03123	Public assistance: Assessment for overpayment to private care home	19
88-01219	Public assistance: Consideration of military allowances in determining food stamps eligibility	19
86-04209	Public assistance: Lack of action following injury to foster child	18
86-03396	Public assistance: Delay in payments to medical service provider	18
86-00452	Public assistance: Application	17
85-03957	Public assistance: Refund delay	17
85-02222	Public assistance: Medical assistance cost share	17
85-01154	Public assistance: Information about closing of preschool unavailable	16
85-00023	Public assistance: Expired food stamp benefits	16
84-04044	Public assistance: Medicaid applications of persons awaiting nursing home placement	16
84-03818	Specificity of agenda for commission meeting	16
84-01724	Public assistance: Vision appliance replacement procedures	15
84-00906	Public assistance: Denial of medical assistance program coverage of a heart-lung transplant	15
83-02469	Public assistance: Retroactive benefits for medical care and services	14
83-00868	Public assistance: Violation of right to privacy	14
82-01968	Public assistance: Exemption for boat used as principal residence	14
82-02625	Public assistance: State general income tax credit for recipients	13
81-01809	Medical assistance: Reimbursement for payment of medical bill	12
80-02794	Public assistance: Release of names and incomes of physicians providing service under Medicaid	12
80-00539	Public assistance: Fire inspection procedures for adult family boarding homes	12
80-01632	Public assistance: Payment for medical examinations	11
80-00013	Employment: Pay status	11
79-02748	Public assistance: Status of provider	11
79-02075	Public assistance: Confidentiality of records	11
79-01984	Public assistance: Medicaid benefits	11
79-01821	Payment to blind concessionaire	11
79-02497	Public assistance: Reduction of benefits	10
79-01244	Public assistance: Orthopedic shoes	10
78-00916	Public assistance: Emergency medical assistance	9
78-00871	Public assistance: Cashing of check	9
77-02499	Public assistance: Intermediate care facility placement	9
77-02259	Public assistance: Adult family boarding homes	9
77-01411	Public assistance: Employment search verification requirement	9
76-03085	Public assistance: Emergency medical assistance	9
77-02466	Public assistance: Objectionable signs in office	8
77-00440	Maintenance of teacher’s cottage and increased rent	8
76-02380	Public assistance: Misinformation given to inquirer	7
76-02358	Public assistance: Adequacy of Imprest Fund Account	7
75-02129	Child protective services	6
75-01308	Employment: Termination due to illness	6
75-00320	Workers’ compensation: Payment of settlement amount	6
74-01514	Rent supplement for veterans	6
74-01386	Licensing of boarding homes	6
74-01156	Child custody	5
73-00852	Public assistance: Suspected welfare fraud	4
72-01245	Public assistance: Notice to recipients accused of fraud	4
72-01211	Implementation of land reform law	4
72-00840	Public assistance: Verification of financial status	4
72-00189	Public assistance: Food Stamp Program	4
72-00314	Public assistance: Changes in food stamp regulations	3
71-01586	Public assistance: Assistance with funeral bill	3
71-01380	Public assistance: Allowance for mortgage payments	3
71-01269	Public assistance: Mileage payments to physicians	3
71-01004	Maintenance of vacant field on State land	3
70-01240	Public assistance: Dental treatment	2
70-01217	Public assistance: Rental allowance	2
70-01164	Custody of child given up for adoption	2
70-00611	Public assistance: Services of social worker	2
69-00386	Hiring procedures to fill nursing position	1
69-00175	Public assistance: Housekeeper services	1
69-00158	Veteran benefits	1
69-00142	Public assistance: Benefits, services	1