Office of the Ombudsman

If you would like to review summaries in Reports 1 through 30, please contact our office.  For all other summaries, please refer to the appropriate report on our Annual Report page.

Case No.	Subject	Report No.
18-02958	Amendment of erroneous Social Security Number on death certificate	50
16-03364	Lack of internal controls for use of State vehicles	48
15-01786/ 15-01787	Unauthorized use of State vehicles	46
11-04502	Community Hospitals: Not allowed to cancel employee health insurance	42
11-04258	Vital records: Website contained incomplete information about divorce	42
11-01520	Nonacceptance of Certificate of Vendor Compliance	42
11-00179	State Hospital: Conflict between administrative rule and grievance procedure	42
10-02946	Employment: Underpaid for accumulated vacation leave	41
10-02335	Delay in payment for services rendered	41
09-01640	Medical records and consent to release of protected information	40
07-02251	Telephone survey	38
06-04036/ 06-04109	Delay in refund of overpayment	37
06-02733	State Hospital: Nonreceipt of mail	37
06-00690	Wastewater: Denial of a building permit application	37
05-01913	Delay in payment to motor vehicle dealer	36
03-02725	Tuberculosis testing for school attendance	34
02-03062	Disabled parking permit	34
98-02335	Vital records: Incorrect ethnicity on birth certificate	30
97-05574	Community Hospitals: Emergency room charges	29
97-03504	Availability of free notary services	28
97-02943	Employment: Not selected for hospital position	28
96-05383	Corporate ARCH license denial threatens those in golden years	28
96-04966	Signature on marriage license application must be legible	27
95-06532	Formerly licensed tatoo artist required to take exam	26
95-02455	Delayed payment for contracted mental health therapist	26
95-00562	Payment for child’s hearing aid	26
94-04528	Unpaid gasoline bill	25
94-03489	Ambulance: Service to hospital of choice	25
94-02991	Payment to physical therapist	25
94-01138 / 94-01863	Vital records: Birth certificate amendments of adults	25
94-00318	Nonpayment of hotel bill	25
93-05667	Sanitation: Delay in wastewater disposal system approval	24
93-03311	Vector Control: Flies and odor from dog droppings	24
93-03249	State Hospital: Disposal of patient’s property	24
93-02672	Employment: Proof of identity and employment eligibility	24
93-02220	Socializing during work hours	24
92-03209	Vector Control: Failure to eradicate mosquitoes	23
92-01824	State Hospital: Medicaid recipient’s liability for bill	23
91-04052	Vital records: Failure to amend birth certificate	22
91-01977	Community Hospitals: Incinerator causing nuisance	22
91-01517	Premature removal of furniture from apartment	22
91-01284	Community Hospitals: Incinerator causing nuisance	22
91-00162	Community Hospitals: Delay in vendor payments	22
90-06099	Vector Control: Unfair inspections of pet pig	22
90-03794	Community Hospitals: Improper billing and inadequate services	22
90-02936	Vital records: Designation of child’s surname	22
90-02727	State Hospital: Conjugal visit	22
90-03681	Vector Control: Mosquito nuisance	21
90-02945	Ambulance: Billing	21
89-00209	State Hospital: Copies of grievance to patients	21
89-03171	Limit on number of appointed marriage license agents	20
89-01773	Interest on late payment for contractual services rendered	20
88-03001	Vital records: Father’s name on birth certificate of child born out of wedlock	19
87-04601	Nonresponse to report of hazardous fumes	19
86-02829	Ambulance: Billing	18
86-00236	Competitive bidding for pharmaceutical services	18
86-03410	Lanai Community Hospital: No ambulance service telephone number	17
86-01327	Ambulance services bill referred to collection agency	17
86-00605	Unlicensed shelters	17
84-03399	Sanitation: Interpretation of rules	16
83-03040	Vital records: Birth certificate amendments	16
84-00818	Information on marriage license application	15
83-01313	Investigation of smoke discharged from a restaurant	15
83-02611	Compost toilets	14
83-00910	State Hospital: Patients’ telephone access to the Ombudsman	14
83-00633	State Hospital: Formal internal grievance procedure for patients	14
82-03797	Vital records: Nonacceptance of personal checks	14
82-01655	Employment: Recovery of salary overpayment	14
82-00139	Sanitation: Denial of cesspool permit	14
82-02277	Refusal to disclose amount of successful bid	13
82-02230	Income tax exempt status for civil service employee-Hansen Disease patient	13
82-00590	Radiation: Revocation of a temporary license to practice radiologic technology	13
81-02807	Sanitation: Requirements for individual wastewater systems	13
79-00249	Vector Control: Eligibility for direct services	13
80-02690	Smoking in places owned and operated by the State	12
80-02542	Sanitation: Washbasins in massage parlors	12
80-01473	Withholding of funds	11
80-01229	Sanitation: Massage parlor	11
80-01044	Herbicide spraying	11
80-00173	EQC: Environmental assessment procedures	11
80-00128	EQC: Environmental assessment procedures	11
79-02729	Marriage license application	10
79-01678	Sanitation: Storm drain overflow	10
79-00822	Enforcement of Noise Code	10
77-01057	Employment: Fee-for-service hiring	10
78-01408	Transfer of medical records between agencies	9
78-01101	Registration of illegitimate child	9
78-01030	Assistance in obtaining a wheelchair	9
78-00811	Public contract: Informal bidding	9
78-00655	Tuberculin chest X-ray clearance	9
78-00362	Access to spouse’s medical records	9
78-00128	Air conditioning permits	9
77-01514	Legal establishment of a person’s name	8
77-01161	Noise problem	8
77-00985	Access to vital records (neighbor islands)	8
77-00375	Renewal Certificate of Hawaiian Birth	8
76-02145	Sanitation: Inspections	7
76-00564	Operational deficiencies of State office	7
75-02645	Nuisance by repair of private sewer line	6
75-01186	Volunteers in administrative capacity	6
75-00454	Release of vital statistics	6
74-02004	Schools: Health services	6
74-01879	Release of vital statistics	6
74-00344	Tuberculosis certification	5
73-00990	Employment: Calculation of monthly pension amount	5
72-00967	Desire to examine own mental health records	4
72-00686	Employment: Renewal of contract	3
72-00029	Unauthorized transfer of patient	3
72-00025	Unauthorized transfer of patient	3
71-00295	Fees for serological test and marriage	2
70-01264	Transfer of medical records	2
70-01205	Employment: Preference to discharged leprosy patients	2
70-01072	Sanitation: Hog farm	2
70-00573	State Hospital: Release	2
70-00160	Mosquito control fogging	1
69-00306	Sanitation: Cracked cesspool	1
69-00256	Retirement pensions for patient employees	1